Most freight-forwarding job ads ask for years of experience and offer a desk. We ask for the willingness to own the judgment calls that keep a shipment on track, and offer the responsibility that goes with it. If you have ever stayed late to clear a customs hold, found a way to make a vessel call when the original carrier dropped it, or talked a customer through a problem you had to solve before they noticed, you will recognize the work.
How we hire
The technical skills matter, but the rubric is what comes after. We look for six things, in roughly this order.
Integrity
Honesty and trustworthiness, with employees, clients, and communities. The non-negotiable starting point.
Personalized service
An ear for what a customer actually needs, not what is easiest to ship. The ability to scope without auto-pilot.
Empowerment
A bias for ownership. The judgment and the appetite to make decisions, supported by training and a team that has your back.
Exceptional customer service
The willingness to be reachable when a shipment needs it. After-hours instinct without after-hours fatigue.
Respect
Treating colleagues and clients the way you want to be treated. Listening for the perspective behind the request.
Social responsibility
Giving back where we operate. We support humanitarian, environmental, and educational programs, especially in the West African lanes we serve.
What we offer
Real ownership
You own real shipments end to end. Direct line to senior leadership. Trust to make the call without asking permission.
Investment in you
Ongoing training, certification support (customs, hazmat, IATA), and a clear growth path within the team.
Comprehensive benefits
Health, dental, and vision coverage. Paid time off and holidays. Retirement plan with employer contribution.
Sustainable pace
After-hours availability when a shipment needs it, but no permanent on-call burnout. The work is real, not extracted.
Global perspective
Daily contact with carriers, brokers, and customers across continents. The world is your career path, not just your desk.
A team that has been here
Colleagues with five and ten years of experience moving difficult cargo. You will not be figuring it out alone.
Open roles
We are a small team and we hire deliberately. Right now we are not actively recruiting for specific roles, but we are always interested in hearing from people who want to do this work.
If your experience fits the principles above, send us a note with your CV and a few sentences about a shipment you are proud of. We read every email and we respond.
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The best people we have hired came in by introduction or by a thoughtful email, not through a job board. If that sounds like you, write to us.
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How to apply
Send your CV and a short note to careers@iconshipping.com. Tell us what you have moved, what you want to be moving next, and why Icon makes sense. If we see a fit, you will hear from us within one business week.
We are an equal-opportunity employer. We hire and promote based on demonstrated judgment and capability, regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, or veteran status.